Refund and Returns Policy

Refund and Returns Policy for COASTAL CURL TRAINING LLC

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At COASTAL CURL TRAINING LLC, we strive to ensure you are completely satisfied with your purchase of outdoor products. If you are not fully satisfied, our Refund and Returns Policy outlines how to initiate a return, exchange, or refund. Please read the information below for details on eligibility and procedures.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale.”
  • Gift cards.
  • Items that have been used, damaged, or altered by the customer.

2. Refund Policy

Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to the original payment method within 5-10 business days after approval.
  • Partial Refunds: If an item is returned in a condition that is not brand new or missing parts, a partial refund may be issued at our discretion.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

3. Exchanges

We replace items only if they are defective, damaged, or sent in error. If you would like to exchange an item:

  1. Contact us at account@ayalaskirts.com to initiate the exchange process.
  2. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  1. Contact Us:
    • Email us at account@ayalaskirts.com with your order number, the reason for the return/exchange, and any relevant details (e.g., photos for damaged products).
  2. Return Instructions:
    • Our customer service team will provide instructions on how and where to send the item.
  3. Prepare Your Return:
    • Ensure the item is securely packed in its original packaging with all tags and accessories included.
    • Include a copy of your order confirmation or receipt in the package.
  4. Ship Your Return:
    • Ship the item to the address provided by our team: COASTAL CURL TRAINING LLC
      805 Elm Ave
      Long Beach, CA 90813

Note: Customers are responsible for return shipping costs unless the return is due to our error.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us within 7 days of receiving your order. Include the following information in your email to account@ayalaskirts.com:

  • Your order number
  • Photos of the damaged or incorrect item

We will cover the cost of return shipping and provide a replacement or refund as necessary.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. If the order has already been processed or shipped, you will need to follow our return process.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

  1. Check your bank account or contact your credit card provider, as processing times may vary.
  2. If the issue persists, please contact us at account@ayalaskirts.com, and we will assist you.

8. Address Errors

It is the customer’s responsibility to provide accurate shipping information at checkout. If your order is returned to us due to an incorrect or incomplete address:

  • You may be responsible for additional shipping costs to resend the item.
  • Refunds for orders returned due to address errors will exclude original shipping charges.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance, please contact us:

Our customer service team is here to help and ensure your satisfaction.

Thank you for shopping with COASTAL CURL TRAINING LLC. We appreciate your trust and are committed to making your experience a positive one.

Let me know if there are any adjustments or additional details you’d like! 😊

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